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Terms of Service

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Terms of Service

Last Updated: 01/12/2024

Welcome to MaharNET (“we,” “our,” “us”). By subscribing to our Fiber-to-the-Home (FTTH) internet services, you (“Customer,” “you”) agree to the following terms and conditions. Please read them carefully as they govern your use of our services.

1. Service Description

1.1. We provide high-speed fiber internet services for residential, small and medium enterprises (SME), and corporate customers.
1.2. The service includes installation, maintenance, and internet connectivity as per the selected plan.
1.3. Service availability depends on technical feasibility at your location.

2. Customer Responsibilities

2.1. You must ensure that the provided equipment (e.g., routers, ONTs) is used responsibly and is not damaged.
2.2. You must not use the service for unlawful, fraudulent, or harmful activities, including but not limited to:

  • Spamming
  • Hacking
  • Hosting illegal content
    2.3. You are responsible for maintaining a safe and secure home or office network.

3. Payment Terms

3.1. Payments are due monthly in advance, based on the selected subscription plan.
3.2. Late payments may result in service suspension or termination.
3.3. Refunds will not be provided for partial-month services.

4. Service Levels and Downtime

4.1. We aim to provide uninterrupted service; however, we cannot guarantee 100% uptime.
4.2. Planned maintenance or unforeseen technical issues may result in temporary disruptions.
4.3. Service credits may be provided for outages exceeding [X] continuous hours, as per our Service Level Agreement (SLA).

5. Installation and Equipment

5.1. Installation fees will be charged based on your location and the selected plan.
5.2. The equipment provided remains our property and must be returned upon service termination.
5.3. Any loss or damage to the equipment may result in additional charges.

6. Fair Usage Policy (FUP)

6.1. Unlimited plans are subject to fair usage to ensure network stability.
6.2. Excessive usage may result in speed throttling or additional charges.

7. Privacy Policy

7.1. Your data will be collected, stored, and used in accordance with our Privacy Policy.
7.2. We do not monitor your internet activities unless required by law or to ensure compliance with these terms.

8. Termination

8.1. You may terminate the service by providing [X] days' written notice.
8.2. We may terminate or suspend your service for:

  • Non-payment
  • Breach of these terms
  • Misuse of the service

9. Liability Limitation

9.1. We are not liable for:

  • Loss of business or profits due to service disruptions
  • Damages caused by viruses or unauthorized access to your network
    9.2. Our maximum liability is limited to the amount paid for the service in the last [X] months.

10. Governing Law

10.1. These terms are governed by the laws of Myanmar.
10.2. Disputes will be resolved in the courts of Myanmar.

11. Amendments

11.1. We reserve the right to update these Terms of Service at any time.
11.2. Changes will be communicated through our website or email, and your continued use of the service constitutes acceptance of the revised terms.

12. Contact Us

If you have any questions about these Terms of Service, please contact us at:

  • 📞 Phone: 09770333373~83
  • 📧 Email: info@maharnet.com
  • 🌐 Website: www.maharnet.com

By subscribing to our services, you acknowledge that you have read, understood, and agree to these Terms of Service. Thank you for choosing MaharNET!